In July 2013 NHS Wales published the All Wales Standards for Accessible Communication and Information for People with Sensory Loss. The Standards suggest; “all staff should be trained in how to communicate effectively with someone with a sensory loss and the training should reflect a person centred approach, particularly important for clinical staff as the patients need to understand what is being communicated to them.” This standard would be an appropriate standard for all organisations to follow. COS is able to deliver training to your staff in an efficient and practical way with minimum disruption to your services, and going a long way to help improve them.