JOB TITLE: Wellbeing Officer
DEPARTMENT: JobSense Project
LOCATION: Conwy/Denbighshire
SALARY: £25,000 (FTE)
RESPONSIBLE TO: JobSense Delivery Manager
DURATION: 2 year Project starting September 2021


Application form PDF (Application form is available in other accessible formats)

About us

COS’s mission is the relief of people who are deaf, blind, suffer visual or hearing impairment or are disabled and have a physical or mental impairment that has a long-term negative effect on their ability to do normal daily activities by the promotion, development and the provision of appropriate facilities, services and resources and in particular, but not exclusively, by promoting, developing and cause to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for people with visual impairment, hearing impairment, physical or mental disability.

JobSense Project

It’s an exciting time for the Centre of Sign-Sight-Sound (COS) as we begin a new two-year employment project working with key partners Elite Specialist Employment Agency, Merthyr Tydfil Institute for the Blind and Agoriad Cyf, to deliver the JobSense project over the next 2 years, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind, have sight loss or are deafblind) into work.

Answering to the JobSense Manager, the Project Compliance will be responsible for providing a full support service to the delivery team and ensuring all monitoring information in line with the Operations Manual is completed effectively and delivered to the JobSense Manager for submission to the overall JobSense Project Manager. You will play a key role in the successful running of this European Social Fund project.

The role requires someone who is experienced at delivering effective administrative support and has a good attention to detail.

You’ll also be used to working independently under your own initiative, with the ability to plan and prioritise your workload effectively.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government


This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Personal Specification

Job Title: Wellbeing Officer

Please note:
Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Full training will be given as this is a trainee position.



Strong command of English and Maths


Proven excellent interpersonal, communication skills, presentation skills and ability to represent COS
Good computer literacy skills (Word, Access, Excel, E-mail, Internet, PowerPoint)
To conform to a high standard of professional conduct at all times
Full driving license, access to a vehicle and a willingness to travel across Wales/UK

Drive and determination to work to challenging targets and achieve in a fast-moving customer focused environment.
Experience of developing and leading presentations
Experience working with people with a Sensory Loss

Skills / Ability

Ability to work flexibly, on own initiative and as part of a team.
Ability to prioritise and co-ordinate your own workload and that of others to include identifying problems and opportunities and work in a proactive manner.
Good organisational and administration skills, time management, computer literate with a willingness and aptitude to learn.
Ability to use British Sign Language
Ability to speak Welsh


Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s

Act as a role model for the COS's Leadership and Management behaviour’s:
  • Driven to deliver
  • Leading and engaging
  • Strategic thinking


Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative

An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising

Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management

Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy

Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working

Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process: Please email: for details of how to apply for this post.

Closing date: The current closing date is scheduled for 15th October 2021

Application form PDF 




Key Responsibilities:

  • Providing project and business support for initiatives aimed at improving the safety, health, wellbeing and quality of life of those registered on the JobSense project
  • To work across the organisation supporting engagement with participants and the delivery of the JobSense project 
  • To support the Senior Employment Advisor and wider JobSense Team to deliver a successful project
  • To assess individuals’ preferences, skills and support needs with regards to employment. To support, counsel and advise the jobseeker in relation to their pursuance of training, volunteering or employment or in relation to employment issues.
  • To teach both accredited and non-accredited training/courses for a range of employability programmes/workshops.
  • To be aware of welfare benefits issues and provide financial advice and guidance in relation to better off in work calculations.
  • To monitor the progress and performance of the jobseeker/worker and keep appropriate records in line with the needs of our Funders with the aim to achieve sustainability in order to meet Project outcomes and compliance.
  • Maintain consistent performance at a level above average demonstrating quality and targets.
  • Provision of accredited or non-accredited internal staff training or external training to partners networks on a regular basis.
Key Activities

  • To work flexible hours in various locations to meet individual requirements of the jobseeker/worker.
  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved.
  • Provide cover across the team as appropriate and when required.
  • Recognise and work within the organisation’s quality system and standards, that encompass those of our funders
  • To be aware of and adhere to the Safety at Work Act, Equality Legislation, GDPR and Safeguarding
  • Contribute to COS marketing activities to promote positive examples e.g. case studies.
  • To work as a member of the team, taking part in regular supervisions, meetings and appropriate training.
  • To conduct any other duties commensurate with the grade of the post as required and in line with the needs of the business. 
  • Contribute to leading the provision of high quality, cost effective services to people with disabilities/disadvantage specifically with a focus on those with Sensory Loss.
  • To work closely with the JobSense Manager and Employment Engagement Coordinator. To work with a small team of Employment Advisors and a Support Worker to deliver supported Employment services to meet COS contractual obligations within the JobSense Project. 
  • Effectively coordinating and delivering activities and resources to deliver the JobSense objectives.
  • Implement policies, procedures and strategies appropriately.
  • Carry out the duties and responsibilities of the post at all times in compliance with all of the host organisation’s policies, but especially Equal Opportunities, Health & Safety, Safeguarding and Lone Working.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Recognise and work within the organisations quality system and standards, that encompass those of our funders
  • To ensure participant confidentiality is adhered to at all times and to work in line with the principles of the GDPR.
  • Must be willing to undertake journeys throughout Wales for work purposes, including occasional overnight stays and travel where necessary.
  • Such other duties as may be required to fulfil the objectives of the role.