Vision Loss Team Manager

East Wales/Wrexham

JOB TITLE: Vision Loss Team Manager
DEPARTMENT: Community Access Team
LOCATION: East Wales/Wrexham
SALARY: £27,500 (FTE)
RESPONSIBLE TO:  COS Operations Manager
RESPONSIBLE FOR: 1. 5 Vision Loss Advisors; 0.5 Volunteer Coordinator; & 1 Support Worker
DURATION: 3yr Project starting Feb 2019

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About us

As a charity Centre of Sign-Sight-Sound (COS) has the organisational purpose of: promoting, developing and causing to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for D/deaf people and people living with sensory loss.

COS’s mission is to promote a world where sensory loss does not limit, preclude or stigmatise people from achieving their full potential. We do this by campaigning and lobbying, raising awareness of sensory loss, promoting health, learning and communication support, and providing services which enable the achievement of our mission. The services we provide are aimed at ensuring D/deaf people and people living with sensory loss have equal access to statutory, voluntary and private sector service provision enabling them to remain living independently in their own homes for the longest time possible.

JobSense Project

It’s an exciting time for the Centre of Sign-Sight-Sound (COS) as we begin a new three-year employment project working with key partners Action on Hearing Loss and Elite Specialist Employment Agency, to deliver the JobSense project over the next 3 years, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind, have sight loss or are deafblind) into work.

Answering to the Operations Manager, the Senior Vision Loss Advisor will be responsible for managing a team of Vision Loss Advisors, Volunteer Coordinator and a Support Worker. The postholder will also be required to work closely with the Employment Engagement Coordinator for East Wales.

The role requires someone who is experienced at giving advice, support or mentoring and has previously worked or volunteered with people who are Blind or have sight loss.

You’ll also be used to working independently under your own initiative, with the ability to plan and prioritise your workload effectively. You will play a key role in the successful running of this European Social Fund project.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government. 
*Personal Specification 

Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Essential Criteria                                                                                                                                


  • Strong command of English and Maths  

  • 2 years’ experience of managing staff resources and management systems and the ability to motivate,support and manage staff teams

  • Relevant experience of working in recruitment / employment field and proven track record in successfully securing jobs for clients and meeting quantitative targets in a focused environment.

  • Drive and determination to work to challenging targets and achieve in a fast-moving customer focused environment.

  • Excellent interpersonal, communication skills, presentation skills and ability to represent the agency.

  • To conform to a high standard of professional conduct at all times.                                                  

  • Good negotiation and influencing skills                                                                                              

  • Understanding of employment law, health & safety, GDPR, the Equality Act and other recruitment related legislation.

  • Full driving license, access to a vehicle and a willingness to travel across Wales/UK

Essential Skills / Ability

  • Ability to work flexibly, on own initiative and as part of a team.

  • Ability to priortise and co-ordinate your own workload and that of others to include identifying problems and opportunities and work in a proactive manner.

  • Good organisational and administration skills, time management, computer literate with a willingness and aptitude to learn.

Desirable Criteria

  • Experience and / or knowledge of various industrial/ commercial environments and knowledge of local and national labour market.

  • Understanding of employment issues faced by customers with various needs and experience of working with disabled/ disadvantaged people in employment focused programmes., including Vision impairment and sight loss.

  • An understanding of the Welfare Benefits system.

  • Experience in supporting a manager and leading colleagues to maintain a high-quality provision that meets the needs of a specified contract/s.

Desirable Skills / Ability

  • Ability to speak Welsh


Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s

Act as a role model for the COS's Leadership and Management behaviour’s:

  • Driven to deliver

  • Leading and engaging

  • Strategic thinking


Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

  • Business initiative - An understanding of the markets COS operates in and ability identify and capitalise on opportunities.

  • Planning and Organising - Ability to plan, lead and manage proposals that win new business, in line with business processes.

  • Problem solving and time management - Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

  • Concern for accuracy - Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data.  Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

  • Team Working - Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process

Please email: for details of how to apply for this post.

Closing date: The current closing date is scheduled for 16th December 2018

Interview schedule: Week commencing 7th January 2019

*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation.  The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Application form PDF

Key Responsibilities

  • Contribute to leading the provision of high quality, cost effective services to people with disabilities/disadvantage specifically with a focus on those with sight loss.

  • To work closely with the North East Wales Employment Engagement Coordinator.

  • To lead a small team of Vision Loss Advisors, a Support Worker and a Volunteer Coordinator for people who are blind or partially sighted to deliver supported Employment services (this element of your role will account for 80% of your time) to meet COS contractual obligations within the JobSense Project.

  • Effectively coordinating staffing activities and resources to deliver the JobSense objectives.

  • Implement policies, procedures and strategies appropriately.

  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved.

  • Provide cover across the team as appropriate and when required.

  • Carry out the duties and responsibilities of the post at all times in compliance with all of the host organisation’s policies, but especially Equal Opportunities, Health & Safety, Safeguarding and Lone Working.

  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety.

  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

  • Recognise and work within the organisations quality system and standards, that encompass those of our funders.

  • To ensure participant confidentiality is adhered to at all times and to work in line with the principles of the GDPR.

  • Must be willing to undertake journeys throughout Wales for work purposes, including occasional overnight stays and travel where necessary.
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