Support Worker


North East Wales. Based in Wrexham covering Flintshire, Wrexham and North Powys.

JOB TITLE: Support Worker
DEPARTMENT: JobSense Team
LOCATION: North East Wales. Based in Wrexham covering Flintshire, Wrexham and North Powys
SALARY: £20,172 (Job Share Option)
RESPONSIBLE TO: Team Leader
DURATION: Fixed Term Appointment to Dec 2021

APPLY WITH APPLICATION FORM ONLY. CV'S WILL NOT BE ACCEPTED.

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Application form PDF (Application form is available in other accessible formats)
About us

As a charity Centre of Sign-Sight-Sound (COS) has the organisational purpose of: promoting, developing and causing to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for D/deaf people and people living with sensory loss.

COS’s mission is to promote a world where sensory loss does not limit, preclude or stigmatise people from achieving their full potential. We do this by campaigning and lobbying, raising awareness of sensory loss, promoting health, learning and communication support, and providing services which enable the achievement of our mission. The services we provide are aimed at ensuring D/deaf people and people living with sensory loss have equal access to statutory, voluntary and private sector service provision enabling them to remain living independently in their own homes for the longest time possible.

JobSense Project

It’s an exciting time for the Centre of Sign-Sight-Sound (COS) as we begin a new three-year employment project working with key partners Action on Hearing Loss and Elite Specialist Employment Agency, to deliver the JobSense project over the next 3 years, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind, have sight loss or are deafblind) into work.

Answering to the team leader, this post will be responsible for working closely with the Employment Engagement Coordinator for East Wales, other Employment Advisors and a Support Worker to enable people with a vision loss or sight impairment to access, obtain and maintain paid employment through training and support in the workplace or undertake volunteering opportunities.

The role requires someone who is experienced at giving advice, support and/or mentoring and has previously worked or volunteered with people who are blind or have sight loss.

You’ll also be used to working independently under your own initiative, with the ability to plan and prioritise your workload effectively. You will play a key role in the successful running of this European Social Fund project.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government www.gov.wales/eu-funding


Personal Specification

All criteria are essential unless indicated as desirable (D).

Please note that all applicants must demonstrate in their application form that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Education/Knowledge
  • Experience of working in a similar role 
Experience
Administration or comparable qualification/ relevant experience in:

            Word Processing
            Spreadsheet production and operation
            Databases
            PowerPoint production
            Publisher or equivalent
            Internet and E-mail
            Standard Administration

  • Proven communication skills
  • Experience of working within the third sector (D)
  • Experience of working with families (D)
  • Providing emotional support (D)
  • Knowledge of GDPR (D)
  • Understanding and commitment to Equal Opportunities Policy and Practice (D)
  • Skills / Ability 
  • Ability to work on own initiative.
  • Ability to work to deadlines.
  • Prepared to work as a team member. 
  • Understanding of the issues and needs of people with disabilities (D)
  • Ability to co-ordinate and liaise with other organisations (D)
  • Ability to represent the organisation (D)
  • The ability to build and maintain rapport with adults. Calmness under pressure and when dealing with challenging or confrontational behaviour.
  • Flexibility and adaptability.
  • A good understanding of the challenges faced by the participants you help
Circumstances
Travel is a requirement of this role. Flexibility required.

Leadership and Management Behavior’s
Act as a role model for the COS's Leadership and Management behaviour’s:
  • Driven to deliver
  • Leading and engaging
  • Strategic thinking

Competencies
Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative
An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising
Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management
Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy
Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working
Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process

Please email: Stephanie.woodcock@signsignsound.org.uk if you require any information on how to apply for this post.

Closing date: The current closing date is scheduled for 30th August 2019

Interview schedule: TBC

*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation.  The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Application form PDF
Key Responsibilities:

  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved.
  • Provide cover across the team as appropriate and when required.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety.
  • To ensure that all activities are operated in accordance with Equal Opportunities legislation and Best Practice.

Key Activities:

  • complete an initial assessment of participant needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating working closely with Employment Advisors
  • work with colleagues, to evaluate caseload needs and the progress that has been made
  • adhere to professional practice standards and legislation, including confidentiality, safeguarding, equality, diversity and inclusion policies
  • ensure you're up-to-date on your knowledge of local service provision for appropriate signposting and referrals
  • manage your own workload, administration and diary commitments
  • help participant with learning and development
  • coach, mentor and motivate participant to understand the benefits of relevant activities
  • maintain accurate and up-to-date administration and records, including reports of all interactions
  • accompany participants on public transport and assisting with travel training.
Statement

Such other duties as may be required to fulfil the objectives of the role.

This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.
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