Community Information, Advice Assistance Advisor (full time)

Colwyn Bay, UK


JOB TITLE: Community Information, Advice Assistance Advisor
DEPARTMENT: Communication support services
LOCATION: Colwyn Bay
SALARY: £21,000
RESPONSIBLE TO: Head of Business Support Services
DURATION: Full Time 2year term starting November 2021

*It is essential the the applicant can communicate in BSL. Level 4 or equivalent 


Application form PDF (Application form is available in other accessible formats)

About us

COS’s mission is the relief of people who are deaf, blind, suffer visual or hearing impairment or are disabled and have a physical or mental impairment that has a long-term negative effect on their ability to do normal daily activities by the promotion, development and the provision of appropriate facilities, services and resources and in particular, but not exclusively, by promoting, developing and cause to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for people with visual impairment, hearing impairment, physical or mental disability.


Personal Specification

Job Title: Community Information, Advice Assistance Advisor

Please note:

It is essential the the applicant can communicate in BSL. Level 4 or equivalent 

Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.



Strong command of Welsh/English and Maths
Ability to use BSL to level 4 or equivalent


Prepared to work flexible hours including Bank Holidays and weekends according to the needs of the job.
Experience of publicity and promotion activities
Understanding of issues faced by customers with various needs and experience of working with disabled/ disadvantaged people.
An understanding of the Welfare Benefits system.
Ability to liaise with other organisations and statutory providers
Drive and determination to work to challenging targets and achieve in a fast-moving customer focused environment.
Proven excellent interpersonal, communication skills, presentation skills and ability to represent COS
Good computer literacy skills (Word, Access, Excel, E-mail, Internet, PowerPoint)
To conform to a high standard of professional conduct at all times
Good negotiation and influencing skills
Understanding of employment law, health & safety, GDPR, the Equality Act and other recruitment related legislation.
Full driving license, access to a vehicle and a willingness to travel across Wales/UK
Experience working with people with a Sensory Loss

Skills / Ability

Ability to work flexibly, on own initiative and as part of a team.
Ability to prioritise and co-ordinate your own workload and that of others to include identifying problems and opportunities and work in a proactive manner.
Good organisational and administration skills, time management, computer literate with a willingness and aptitude to learn.


Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s
Act as a role model for the COS's Leadership and Management behaviour’s:
  • Driven to deliver
  • Leading and engaging
  • Strategic thinking


Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative
An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising
Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management
Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy
Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working
Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process: Please email: for details of how to apply for this post.

Closing date: The current closing date is scheduled for 4th October 2021

Interview schedule: Week commencing 11th Oct 2021

*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation.  The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required. 

Application form PDF




Key Responsibilities

  • To take referrals to the IAA service and assess their support needs
  • Assist customers with translation of daily correspondence, assist in answering same where appropriate and to make telephone calls on behalf of the customer.
  • To assist customers to access appropriate statutory services and provide ongoing support when needed.
  • To offer informed independent advice.
  • To assist customers to ensure that they receive appropriate advice on welfare benefits.
  • To encourage independence with the deaf community.
  • To liaise with health professionals to organise all aspects of health appointments.
  • To liaise with Wales Interpreting and Translation Service (WITS) to ensure appropriate communication support is booked for health appointments.
  • To record all activity on the COS Customer Relationship Management system.

Key Activities

  • To work flexible hours in various locations to meet individual requirements.
  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved.
  • Provide cover across the team as appropriate and when required.
  • Recognise and work within the organisation’s quality system and standards, that encompass those of our funders
  • To be aware of and adhere to the Safety at Work Act, Equality Legislation, GDPR and Safeguarding
  • Contribute to COS marketing activities to promote positive examples e.g. case studies.
  • To work as a member of the team, taking part in regular supervisions, meetings and appropriate training.
  • To conduct any other duties commensurate with the grade of the post as required and in line with the needs of the business. 
  • Contribute to leading the provision of high quality, cost effective services to people with disabilities/disadvantage specifically with a focus on those with Sensory Loss.
  • Effectively coordinating and delivering activities and resources to deliver the IAA objectives.
  • Implement policies, procedures and strategies appropriately.
  • Carry out the duties and responsibilities of the post at all times in compliance with all of the host organisation’s policies, but especially Equal Opportunities, Health & Safety, Safeguarding and Lone Working.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Recognise and work within the organisations quality system and standards, that encompass those of our funders
  • To ensure customer confidentiality is adhered to at all times and to work in line with the principles of the GDPR.
  • Must be willing to undertake journeys throughout Wales for work purposes, including occasional overnight stays and travel where necessary.
  • Such other duties as may be required to fulfil the objectives of the role.