Job Title: Community Information, Advice Assistance Advisor
Please note:It is essential the the applicant can communicate in BSL. Level 4 or equivalent
Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.
|Strong command of Welsh/English and Maths||E|
|Ability to use BSL to level 4 or equivalent||E|
|Prepared to work flexible hours including Bank Holidays and weekends according to the needs of the job.||E|
|Experience of publicity and promotion activities||E|
|Understanding of issues faced by customers with various needs and experience of working with disabled/ disadvantaged people.||E|
|An understanding of the Welfare Benefits system.||D|
|Ability to liaise with other organisations and statutory providers||E|
|Drive and determination to work to challenging targets and achieve in a fast-moving customer focused environment.||E|
|Proven excellent interpersonal, communication skills, presentation skills and ability to represent COS||E|
|Good computer literacy skills (Word, Access, Excel, E-mail, Internet, PowerPoint)||E|
|To conform to a high standard of professional conduct at all times||E|
|Good negotiation and influencing skills||E|
|Understanding of employment law, health & safety, GDPR, the Equality Act and other recruitment related legislation.||E|
|Full driving license, access to a vehicle and a willingness to travel across Wales/UK||E|
|Experience working with people with a Sensory Loss||D|
|Skills / Ability|
|Ability to work flexibly, on own initiative and as part of a team.||E|
|Ability to prioritise and co-ordinate your own workload and that of others to include identifying problems and opportunities and work in a proactive manner.||E|
|Good organisational and administration skills, time management, computer literate with a willingness and aptitude to learn.||E|
Ability to undertake travel and overnight stays on occasion as and when required
Leadership and Management Behaviour’s
Act as a role model for the COS's Leadership and Management behaviour’s:
- Driven to deliver
- Leading and engaging
- Strategic thinking
Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.
An understanding of the markets COS operates in and ability identify and capitalise on opportunities
Planning and Organising
Ability to plan, lead and manage proposals that win new business, in line with business processes.
Problem solving and time management
Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.
Concern for accuracy
Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.
Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.
Application Process: Please email: firstname.lastname@example.org for details of how to apply for this post.
Closing date: The current closing date is scheduled for 4th October 2021
Interview schedule: Week commencing 11th Oct 2021*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required. Application form PDF