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Employment Advisor (full time) - Conwy/Denbighshire

JOB TITLE: Employment Advisor
DEPARTMENT: JobSense Project
LOCATION: Conwy/Denbighshire
SALARY: £25,000
RESPONSIBLE TO: JobSense Manager
DURATION: 2 year Project starting September 2021

APPLY WITH APPLICATION FORM ONLY. CV'S WILL NOT BE ACCEPTED.

Application form PDF (Application form is available in other accessible formats)

About us

COS’s mission is the relief of people who are deaf, blind, suffer visual or hearing impairment or are disabled and have a physical or mental impairment that has a long-term negative effect on their ability to do normal daily activities by the promotion, development and the provision of appropriate facilities, services and resources and in particular, but not exclusively, by promoting, developing and cause to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for people with visual impairment, hearing impairment, physical or mental disability.

JobSense Project

It’s an exciting time for the Centre of Sign-Sight-Sound (COS) as we begin a new two-year employment project working with key partners Elite Specialist Employment Agency, Merthyr Tydfil Institute for the Blind and Agoriad Cyf, to deliver the JobSense project over the next 2 years, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind, have sight loss or are deafblind) into work.

Answering to the JobSense Manager, the Project Compliance will be responsible for providing a full support service to the delivery team and ensuring all monitoring information in line with the Operations Manual is completed effectively and delivered to the JobSense Manager for submission to the overall JobSense Project Manager. You will play a key role in the successful running of this European Social Fund project.

The role requires someone who is experienced at delivering effective administrative support and has a good attention to detail.

You’ll also be used to working independently under your own initiative, with the ability to plan and prioritise your workload effectively.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government www.gov.wales/eu-funding


Statement:
This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Personal Specification

Job Title: Employment Advisor

Please note:
Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Criteria
Essential/Desirable

Education/Knowledge

Strong command of English and Maths
E

Experience

2 years’ experience of managing resources and management systems and the ability to motivate support those with sensory loss and/or other disability looking for training and employment.
E
Prepared to work flexible hours including Bank Holidays and weekends according to the needs of the job.
E
Experience of publicity and promotion activities
E
Relevant experience of working in recruitment / employment field and proven track record in successfully securing jobs for clients and meeting quantitative targets in a focused environment.
E
Understanding of employment issues faced by customers with various needs and experience of working with disabled/ disadvantaged people in employment focused programmes including Vision impairment and sight loss.
E
Knowledge of Supported Employment and Supported Employment Techniques
E
Experience of delivering accredited and non-accredited training/vocational skills to the required standard to groups or individuals.
E
An understanding of the Welfare Benefits system.
D
Ability to liaise with employers and negotiate paid employment opportunities
E
Drive and determination to work to challenging targets and achieve in a fast-moving customer focused environment.
E
Proven excellent interpersonal, communication skills, presentation skills and ability to represent COS
E
Good computer literacy skills (Word, Access, Excel, E-mail, Internet, PowerPoint)
E
To conform to a high standard of professional conduct at all times
E
Good negotiation and influencing skills
E
Understanding of employment law, health & safety, GDPR, the Equality Act and other recruitment related legislation.
E
Full driving license, access to a vehicle and a willingness to travel across Wales/UK
E
Experience and / or knowledge of various industrial/ commercial environments and knowledge of local and national labour market.
D
Experience of developing and leading presentations
E
Experience in supporting a manager and leading colleagues to maintain a high-quality provision that meets the needs of a specified contract/s.
E
Experience working with people with a Sensory Loss
D


Skills / Ability

Ability to work flexibly, on own initiative and as part of a team.
E
Ability to prioritise and co-ordinate your own workload and that of others to include identifying problems and opportunities and work in a proactive manner.
E
Good organisational and administration skills, time management, computer literate with a willingness and aptitude to learn.
E
Ability to use British Sign Language
D
Ability to speak Welsh
D


Circumstances

Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s
Act as a role model for the COS's Leadership and Management behaviour’s:
  • Driven to deliver
  • Leading and engaging
  • Strategic thinking

Competencies

Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative

An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising

Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management

Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy

Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working

Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process: Please email: stephanie.woodcock@signsignsound.org.uk for details of how to apply for this post.

Closing date: The current closing date is scheduled for 28th September 2021

Interview schedule: Week commencing 4th Oct 2021

Application form PDF 

Key Responsibilities:

  • To take on jobseeker referrals for work and assess their preferences, skills and support needs with regards to training, volunteering or employment utilising a range of methods.

  • To assess individuals’ preferences, skills and support needs with regards to employment. To support, counsel and advise the jobseeker in relation to their pursuance of training, volunteering or employment or in relation to employment issues.

  • To co-ordinate and deliver JobClub activities that includes the provision of a range of pre-employment interventions to support jobseekers with their quest for employment.

  • To teach both accredited and non-accredited training/courses for a range of employability programmes/workshops.

  • To liaise with employers and negotiate paid employment opportunities, work trial placements, or volunteering opportunities for an allocated caseload to meet the needs of the individual and project targets. 

  • To lead presentations to employers, partners and other groups to raise the profile of our services.

  • To be aware of welfare benefits issues and provide financial advice and guidance in relation to better off in work calculations.

  • To co-ordinate all identified project activities in line with the needs of the funders of specified projects for example In Work Support, Access to Work and Supported Permitted Work applications. 

  • To negotiate customer spend up to an agreed amount by the JobSense Manager should this help move sustain or advance a customer within employment. 

  • To monitor the progress and performance of the jobseeker/worker and keep appropriate records in line with the needs of our Funders with the aim to achieve sustainability in order to meet Project outcomes and compliance.

  • To maintain regular contact with the employer to ensure and assist the new worker to meet expectations, with the aim to achieve job sustainability in order to meet Project outcomes.

  • Maintain consistent performance at a level above average demonstrating quality and targets.

  • To carry out other long term specified agreed alternative duties within your existing role in line with the needs of the business and staff personal development. See examples below (this list is not exclusive or exhaustive).

  • To lead and implement strategic activities in conjunction with the Employer Engagement Team to contribute to multiple successful job outcomes and contract performance on a continuous basis.

  • To lead on the development, design, delivery and evaluation of a range of pre-employment training packages.

  • To act as SPOC for an identified activity (either internal or external) on a long-term basis for example; ATW, Welfare Benefits, Named Database Superusers/Champion, Health and Safety Compliance, initial engagement/marketing of a service.

  • Provision of accredited or non-accredited internal staff training or external training to partners networks on a regular basis.

  • To lead in the role of Internal Verification for an identified awarding body and related units of learning /qualifications.




Key Activities
  • To work flexible hours in various locations to meet individual requirements of the jobseeker/worker.
  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved.
  • Provide cover across the team as appropriate and when required.
  • Recognise and work within the organisation’s quality system and standards, that encompass those of our funders
  • To be aware of and adhere to the Safety at Work Act, Equality Legislation, GDPR and Safeguarding
  • Contribute to COS marketing activities to promote positive examples e.g. case studies.
  • To work as a member of the team, taking part in regular supervisions, meetings and appropriate training.
  • To conduct any other duties commensurate with the grade of the post as required and in line with the needs of the business. 
  • Contribute to leading the provision of high quality, cost effective services to people with disabilities/disadvantage specifically with a focus on those with Sensory Loss.
  • To work closely with the JobSense Manager and Employment Engagement Coordinator. To work with a small team of Employment Advisors and a Support Worker to deliver supported Employment services to meet COS contractual obligations within the JobSense Project. 
  • Effectively coordinating and delivering activities and resources to deliver the JobSense objectives.
  • Implement policies, procedures and strategies appropriately.
  • Carry out the duties and responsibilities of the post at all times in compliance with all of the host organisation’s policies, but especially Equal Opportunities, Health & Safety, Safeguarding and Lone Working.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Recognise and work within the organisations quality system and standards, that encompass those of our funders
  • To ensure participant confidentiality is adhered to at all times and to work in line with the principles of the GDPR.
  • Must be willing to undertake journeys throughout Wales for work purposes, including occasional overnight stays and travel where necessary.
  • Such other duties as may be required to fulfil the objectives of the role.


Apply Now

JobSense Project Compliance Administrator (full time) - Conwy/Denbighshire

JOB TITLE: JobSense Project Compliance Administrator
DEPARTMENT: JobSense Project
LOCATION: Conwy/Denbighshire
SALARY: £18,000
RESPONSIBLE
TO: JobSense Manager
DURATION: Full Time 2year term starting September 2021

APPLY WITH APPLICATION FORM ONLY. CV'S WILL NOT BE ACCEPTED.

Application form PDF (Application form is available in other accessible formats)

About us

COS’s mission is the relief of people who are deaf, blind, suffer visual or hearing impairment or are disabled and have a physical or mental impairment that has a long-term negative effect on their ability to do normal daily activities by the promotion, development and the provision of appropriate facilities, services and resources and in particular, but not exclusively, by promoting, developing and cause to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for people with visual impairment, hearing impairment, physical or mental disability.

JobSense Project

It’s an exciting time for the Centre of Sign-Sight-Sound (COS) as we begin a new two-year employment project working with key partners Elite Specialist Employment Agency, Merthyr Tydfil Institute for the Blind and Agoriad Cyf, to deliver the JobSense project over the next 2 years, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind, have sight loss or are deafblind) into work.

Answering to the JobSense Manager, the Project Compliance will be responsible for providing a full support service to the delivery team and ensuring all monitoring information in line with the Operations Manual is completed effectively and delivered to the JobSense Manager for submission to the overall JobSense Project Manager. You will play a key role in the successful running of this European Social Fund project.

The role requires someone who is experienced at delivering effective administrative support and has a good attention to detail.

You’ll also be used to working independently under your own initiative, with the ability to plan and prioritise your workload effectively.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government www.gov.wales/eu-funding


Personal Specification


Job Title: JobSense Project Compliance Administrator

Please note:
Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Criteria
Essential/Desirable

Education/Knowledge

Strong command of English and Maths
E

Experience

Level 3 Accreditation in administration or comparable qualification/ relevant experience in:

Word Processing
E
Spreadsheet production and operation
E
Databases
E
PowerPoint production
E
Publisher or equivalent
E
Internet and E-mail
E
Standard Administration
E
Proven written and oral communication skills, professional telephone manner.
E
Experience of managing administration relating to a project
D
Experience of working within the third sector
D
Stationery Stock Control
D
Knowledge of GDPR
D
Understanding and commitment to Equal Opportunities Policy and Practice
D
Experience of SAGE
D

Skills / Ability

Ability to work on own initiative.
E
Ability to work to deadlines.
E
Excellent problem-solving skills and solution focused.
E
Ability to work as a team member.
E
Experience of setting up and managing administrative systems.
E
Understanding of the issues and needs of people with disabilities
D
Good self organisation, planning, self-motivation and time management
E
Ability to plan
D
Ability to co-ordinate and liaise with other organisations
D
Ability to represent the organisation
D




Circumstances 

Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s

Act as a role model for the COS's Leadership and Management behaviour’s: 
  • Driven to deliver 
  • Leading and engaging 
  • Strategic thinking 

Competencies 

Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative 

An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising 

Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management 

Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy 
Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working
Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process: Please email: Stephanie.woodcock@signsignsound.org.uk for details of how to apply for this post.

Closing date: The current closing date is scheduled for 28th September 2021

Interview schedule: Week commencing 4th October 2021

*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation.  The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required. 

Application form PDF


Key Responsibilities:
 
  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved. 
  • Provide cover across the team as appropriate and when required. 
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety. 
  • To ensure that all activities are operated in accordance with Equal Opportunities legislation and Best Practice 
Key Activities: 

  • Provide a full administration support service for a range of identified projects in line with the requirements of the funders/contractors. 
  • Ensure all requirements for compliance is met by the team. 
  • Complete monitoring forms as required for the Project Manager. 
  • Where required, to provide administrative support in relation to the HR functions within the organisation. 
  • To carry out general administrative duties, as required. 
  • Attend staff / team meetings; distributing agendas and take, write and distribute minutes as required. 
  • In collaboration with the team, preparation of training materials as and when required, i.e. OHP, PowerPoint and Handouts. 
  • To liaise with all other administrative team members on a regular basis to ensure coordinated approaches to administrative management, including document control, compliance with General Data Protection Regulations, confidentiality and high levels of consistency in operational administration. 
  • To carry out all other reasonable duties commensurate with the grade of the post as required through consultation with the Senior Management Team. 
  • To be aware of the Safety at Work Act, Equality Legislation, GDPR and Safeguarding. 
  • To work in accordance with COS Lone Working Policy. 
  • Recognise and work within COS’s quality system and standards that encompass those of our funders. 
  • To work as a member of the team, taking part in regular supervision, meetings and appropriate training. 
  • Such other duties as may be required to fulfil the objectives of the role.


This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Apply Now

JobSense Project Compliance Administrator (full time) - Based in Colwyn Bay

JOB TITLE: JobSense Project Compliance Administrator
DEPARTMENT: JobSense Project
LOCATION: Based in Colwyn Bay
SALARY: £18,000
RESPONSIBLE
TO: JobSense Manager
DURATION: Full Time 1 year term starting September 2021

APPLY WITH APPLICATION FORM ONLY. CV'S WILL NOT BE ACCEPTED.

Application form PDF (Application form is available in other accessible formats)

About us

COS’s mission is the relief of people who are deaf, blind, suffer visual or hearing impairment or are disabled and have a physical or mental impairment that has a long-term negative effect on their ability to do normal daily activities by the promotion, development and the provision of appropriate facilities, services and resources and in particular, but not exclusively, by promoting, developing and cause to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for people with visual impairment, hearing impairment, physical or mental disability.

JobSense Project

It’s an exciting time for the Centre of Sign-Sight-Sound (COS) as we begin a new two-year employment project working with key partners Elite Specialist Employment Agency, Merthyr Tydfil Institute for the Blind and Agoriad Cyf, to deliver the JobSense project over the next 2 years, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind, have sight loss or are deafblind) into work.

Answering to the JobSense Manager, the Project Compliance will be responsible for providing a full support service to the delivery team and ensuring all monitoring information in line with the Operations Manual is completed effectively and delivered to the JobSense Manager for submission to the overall JobSense Project Manager. You will play a key role in the successful running of this European Social Fund project.

The role requires someone who is experienced at delivering effective administrative support and has a good attention to detail.

You’ll also be used to working independently under your own initiative, with the ability to plan and prioritise your workload effectively.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government www.gov.wales/eu-funding


Personal Specification


Job Title: JobSense Project Compliance Administrator

Please note:
Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Criteria
Essential/Desirable

Education/Knowledge

Strong command of English and Maths
E

Experience

Level 3 Accreditation in administration or comparable qualification/ relevant experience in:

Word Processing
E
Spreadsheet production and operation
E
Databases
E
PowerPoint production
E
Publisher or equivalent
E
Internet and E-mail
E
Standard Administration
E
Proven written and oral communication skills, professional telephone manner.
E
Experience of managing administration relating to a project
D
Experience of working within the third sector
D
Stationery Stock Control
D
Knowledge of GDPR
D
Understanding and commitment to Equal Opportunities Policy and Practice
D
Experience of SAGE
D

Skills / Ability

Ability to work on own initiative.
E
Ability to work to deadlines.
E
Excellent problem-solving skills and solution focused.
E
Ability to work as a team member.
E
Experience of setting up and managing administrative systems.
E
Understanding of the issues and needs of people with disabilities
D
Good self organisation, planning, self-motivation and time management
E
Ability to plan
D
Ability to co-ordinate and liaise with other organisations
D
Ability to represent the organisation
D



Circumstances 

Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s

Act as a role model for the COS's Leadership and Management behaviour’s: 
  • Driven to deliver 
  • Leading and engaging 
  • Strategic thinking 
Competencies 

Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative 

An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising 

Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management 

Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy 
Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working
Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process: Please email: Stephanie.woodcock@signsignsound.org.uk for details of how to apply for this post.

Closing date: The current closing date is scheduled for 28th September 2021

Interview schedule: Week commencing 4th October 2021

*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation.  The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required. 

Application form PDF


Key Responsibilities:
 
  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved. 
  • Provide cover across the team as appropriate and when required. 
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety. 
  • To ensure that all activities are operated in accordance with Equal Opportunities legislation and Best Practice 
Key Activities: 

  • Provide a full administration support service for a range of identified projects in line with the requirements of the funders/contractors. 
  • Ensure all requirements for compliance is met by the team. 
  • Complete monitoring forms as required for the Project Manager. 
  • Where required, to provide administrative support in relation to the HR functions within the organisation. 
  • To carry out general administrative duties, as required. 
  • Attend staff / team meetings; distributing agendas and take, write and distribute minutes as required. 
  • In collaboration with the team, preparation of training materials as and when required, i.e. OHP, PowerPoint and Handouts. 
  • To liaise with all other administrative team members on a regular basis to ensure coordinated approaches to administrative management, including document control, compliance with General Data Protection Regulations, confidentiality and high levels of consistency in operational administration. 
  • To carry out all other reasonable duties commensurate with the grade of the post as required through consultation with the Senior Management Team. 
  • To be aware of the Safety at Work Act, Equality Legislation, GDPR and Safeguarding. 
  • To work in accordance with COS Lone Working Policy. 
  • Recognise and work within COS’s quality system and standards that encompass those of our funders. 
  • To work as a member of the team, taking part in regular supervision, meetings and appropriate training. 
  • Such other duties as may be required to fulfil the objectives of the role.


This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Apply Now

Community Information, Advice Assistance Advisor (full time) - Colwyn Bay, UK

JOB TITLE: Community Information, Advice Assistance Advisor
DEPARTMENT: Communication support services
LOCATION: Colwyn Bay
SALARY: £21,000
RESPONSIBLE TO: Head of Business Support Services
DURATION: Full Time 2year term starting November 2021

*It is essential the the applicant can communicate in BSL. Level 4 or equivalent 

APPLY WITH APPLICATION FORM ONLY. CV'S WILL NOT BE ACCEPTED.

Application form PDF (Application form is available in other accessible formats)

About us

COS’s mission is the relief of people who are deaf, blind, suffer visual or hearing impairment or are disabled and have a physical or mental impairment that has a long-term negative effect on their ability to do normal daily activities by the promotion, development and the provision of appropriate facilities, services and resources and in particular, but not exclusively, by promoting, developing and cause to be provided appropriate facilities, services and resources to improve the quality of life and equality of opportunities for people with visual impairment, hearing impairment, physical or mental disability.



Personal Specification


Job Title: Community Information, Advice Assistance Advisor

Please note:

It is essential the the applicant can communicate in BSL. Level 4 or equivalent 

Applicants must demonstrate in their CV and supporting statement that they currently use the skills outlined below or have used them previously in employment, education, training, volunteering etc.

Criteria
Essential/Desirable

Education/Knowledge

Strong command of Welsh/English and Maths
E
Ability to use BSL to level 4 or equivalent
E

Experience

Prepared to work flexible hours including Bank Holidays and weekends according to the needs of the job.
E
Experience of publicity and promotion activities
E
Understanding of issues faced by customers with various needs and experience of working with disabled/ disadvantaged people.
E
An understanding of the Welfare Benefits system.
D
Ability to liaise with other organisations and statutory providers
E
Drive and determination to work to challenging targets and achieve in a fast-moving customer focused environment.
E
Proven excellent interpersonal, communication skills, presentation skills and ability to represent COS
E
Good computer literacy skills (Word, Access, Excel, E-mail, Internet, PowerPoint)
E
To conform to a high standard of professional conduct at all times
E
Good negotiation and influencing skills
E
Understanding of employment law, health & safety, GDPR, the Equality Act and other recruitment related legislation.
E
Full driving license, access to a vehicle and a willingness to travel across Wales/UK
E
Experience working with people with a Sensory Loss
D


Skills / Ability

Ability to work flexibly, on own initiative and as part of a team.
E
Ability to prioritise and co-ordinate your own workload and that of others to include identifying problems and opportunities and work in a proactive manner.
E
Good organisational and administration skills, time management, computer literate with a willingness and aptitude to learn.
E


Circumstances

Ability to undertake travel and overnight stays on occasion as and when required

Leadership and Management Behaviour’s
Act as a role model for the COS's Leadership and Management behaviour’s:
  • Driven to deliver
  • Leading and engaging
  • Strategic thinking

Competencies

Listed below are key competencies, which describe how the job must be carried out in order to achieve the objectives set.

Business initiative
An understanding of the markets COS operates in and ability identify and capitalise on opportunities

Planning and Organising
Ability to plan, lead and manage proposals that win new business, in line with business processes.

Problem solving and time management
Ability to identify and successfully plan dependencies in complex projects, prioritising critical tasks and allocating time and resources to the crucial areas that will underpin project success.

Concern for accuracy
Acting to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.

Team Working
Build and maintain good working relationships with colleagues within COS to cultivate a positive team spirit, commitment to the team and achievement of shared goals.

Application Process: Please email: stephanie.woodcock@signsignsound.org.uk for details of how to apply for this post.

Closing date: The current closing date is scheduled for 4th October 2021

Interview schedule: Week commencing 11th Oct 2021


*Statement: This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the organisation.  The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required. 

Application form PDF
Key Responsibilities

  • To take referrals to the IAA service and assess their support needs
  • Assist customers with translation of daily correspondence, assist in answering same where appropriate and to make telephone calls on behalf of the customer.
  • To assist customers to access appropriate statutory services and provide ongoing support when needed.
  • To offer informed independent advice.
  • To assist customers to ensure that they receive appropriate advice on welfare benefits.
  • To encourage independence with the deaf community.
  • To liaise with health professionals to organise all aspects of health appointments.
  • To liaise with Wales Interpreting and Translation Service (WITS) to ensure appropriate communication support is booked for health appointments.
  • To record all activity on the COS Customer Relationship Management system.


Key Activities

  • To work flexible hours in various locations to meet individual requirements.
  • Manage your own time and prioritise work to ensure deadlines are met and targets achieved.
  • Provide cover across the team as appropriate and when required.
  • Recognise and work within the organisation’s quality system and standards, that encompass those of our funders
  • To be aware of and adhere to the Safety at Work Act, Equality Legislation, GDPR and Safeguarding
  • Contribute to COS marketing activities to promote positive examples e.g. case studies.
  • To work as a member of the team, taking part in regular supervisions, meetings and appropriate training.
  • To conduct any other duties commensurate with the grade of the post as required and in line with the needs of the business. 
  • Contribute to leading the provision of high quality, cost effective services to people with disabilities/disadvantage specifically with a focus on those with Sensory Loss.
  • Effectively coordinating and delivering activities and resources to deliver the IAA objectives.
  • Implement policies, procedures and strategies appropriately.
  • Carry out the duties and responsibilities of the post at all times in compliance with all of the host organisation’s policies, but especially Equal Opportunities, Health & Safety, Safeguarding and Lone Working.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Recognise and work within the organisations quality system and standards, that encompass those of our funders
  • To ensure customer confidentiality is adhered to at all times and to work in line with the principles of the GDPR.
  • Must be willing to undertake journeys throughout Wales for work purposes, including occasional overnight stays and travel where necessary.
  • Such other duties as may be required to fulfil the objectives of the role.


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